Privacy Policy

We may collect several different types of information when you use our Website and Services:

• Information You Provide Directly: This includes personal information you enter when you create an account, make a purchase, contact us, or subscribe to our newsletter. This may include your name, email address, phone number, billing and shipping addresses, payment information, and order details.
• Information Collected Automatically: We may collect certain usage data automatically when you use the Website. This data may include your IP address, browser type, operating system, referring URL, pages visited, products viewed, and time spent on the Website.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect and store certain information. Cookies are small data files that are placed on your device when you visit a website. They can be used to remember your preferences, track your activity on the website, maintain your shopping cart, and understand how you interact with our content.

We may use the information we collect for the following purposes:

• To process and fulfill your orders, including payment processing and shipping.
• To provide customer service and support for your purchases.
• To send you order confirmations, shipping updates, and other transactional communications.
• To send you marketing communications about new products, sales, and promotions (only with your consent).
• To personalize your shopping experience and show you relevant product recommendations.
• To analyze website usage, shopping patterns, and customer preferences.
• To improve our products, services, and website functionality.
• To prevent fraud and ensure the security of our platform.
• To comply with legal obligations and enforce our Terms of Service.

We may share your information with the following third parties:

• Payment Processors: We share payment information with secure payment processing services to complete your transactions.
• Shipping Partners: We share shipping information with delivery services to fulfill your orders.
• Service Providers: We may share information with third-party service providers who help us operate the Website, process orders, send emails, or analyze data.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity.

You have the following rights regarding your information:

• Access and Update Your Information: You can access and update your account information through your account dashboard or by contacting us at support@melu-clothes-shop.com.
• Delete Your Account: You can request deletion of your account and personal information by contacting us.
• Opt-Out of Marketing Communications: You can unsubscribe from our marketing communications by clicking the "unsubscribe" link at the bottom of any email you receive from us or by managing your preferences in your account settings.
• Cookie Preferences: You can manage your cookie preferences through your browser settings, though this may affect some website functionality.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Account information: Until you request deletion or close your account
• Order information: For at least 7 years for tax and accounting purposes
• Marketing preferences: Until you unsubscribe or request deletion
• Website usage data: Typically for 2-3 years for analytics purposes

We take the security of your personal and payment information seriously. We implement industry-standard security measures including:

• SSL encryption for all data transmission
• Secure payment processing through certified payment providers
• Regular security audits and monitoring
• Access controls and employee training

However, no website or internet transmission is completely secure. We cannot guarantee absolute security of your information.

Our Website and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. We will take steps to remove the information from our systems.

Your information may be transferred to and processed in countries other than your own, including the United States and other countries where our service providers operate. These countries may have different data protection laws than your own country. By using our Website and Services, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information during such transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on the Website and updating the "Last Updated" date. For significant changes, we may also send you an email notification. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us at:

• Email: privacy@melu-clothes-shop.com
• Customer Service: support@melu-clothes-shop.com
• Business Inquiries: hello@melu-clothes-shop.com

We will respond to your inquiry within 30 days of receipt.

This Privacy Policy was last updated on August 17, 2025.